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Bongour

Join the gastronomy revolution.
Kickstart your food business.

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Become a bestseller Chef

Start your culinary business, with no investments, in days!


Bongour is an online platform that allows professional and amateur cooks to test, build, operate and scale their culinary businesses.

Find out more...

A new culinary experience

Authentic culinary masterpieces delivered to your door!


Bongour is the first platform in the world where foodies can order authentic culinary creations prepared by talented and passionate chefs, or even customize a dish to their wishes (wish-a-dish), with the click of a button.

Find out more...

COOKS: KICKSTART YOUR FOOD BUSINESS AT NO COST

We’ve received your application!

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We will contact you over the next days to initiate your Bongour journey!

Bongour is an online platform that empowers professional and amateur cooks in the process of testing, building, operating, and scaling online food businesses at no cost.

  • 1 COMPLETE SUPPORT FROM IDEA TO VENTURE

    We provide you with a testing lab, we help you build a brand, we allow you to build interactive content, and we help you to scale into a viable venture.

  • 2 YOUR ONLINE RESTAURANT & BRAND

    All you need to position yourself and your brand.

  • 3 MARKETING, ANALYTICS & LOGISTICS

    We take care of marketing and logistics. We give you all the social media tools to leverage your brand.

FOODIES: AUTHENTIC FOOD, THE WAY YOU WANT IT

Bongour is not a typical food delivery service. Bongour has been created by foodies for foodies. At Bongour you can find authentic culinary masterpieces, made with passion and love for you.

  • 1 AUTHENTIC FOOD

    Get food cooked by the top up-and-coming chefs!

  • 2 THE WAY YOU WANT IT!

    Harness the power of a large network of culinary stars to get the food you want, the way you want it!

  • 3 DELIVERED TO YOU!

    Whether you order a meal from the platform, requested a customized meal, or ordered from a recipe, your traceable order arrives to your door in minutes!

COOKS FAQs

  • WHAT IS BONGOUR?

    Bongour allows amateur and semi-professional cooks to test, build, operate, and market online culinary businesses. Bongour provides an end-to-end solution for anyone wishing to showcase their culinary creations and skills, but lacking the brand, the capital and the infrastructure to kickstart a viable business.

    We are eliminating the barriers of entry to the gastronomic world by making it possible for any passionate cook to offer their authentic creations from home or from our kitchen incubators. We take care of marketing, branding, logistics and delivery.

  • WHY SHOULD I JOIN BONGOUR?

    If you would love to eventually start a gastronomic business or even if you are just very passionate about food and cooking, then Bongour is the place to be.

    For cooks looking to have an entry door into the culinary world, Bongour makes everything simple. We provide you with all the necessary tools to start your business. A place to test your culinary concepts, a platform where you can start gaining your first customers and establishing your brand, your own virtual restaurant so you can start making money by providing amazing meals to your community.

    For amateur and hobby cooks, Bongour is the perfect space to prove your culinary talent and showcase the world that you are among the best amateur chefs in your city.

    Be part of a new and exciting concept aiming to have a big impact on what and how we enjoy food.

  • WILL BONGOUR BE AVAILABLE IN CITIES OTHER THAN COLOGNE?

    Yes, definitely! We are launching in Cologne as our first city, but we plan to expand rapidly into other major German and European cities.

  • I SIGNED UP AS A COOK ON BONGOUR - WHAT ARE THE NEXT STEPS?

    First of all, welcome!

    In a few days after your application is received, we will get in contact with you via mail and phone in order to introduce the benefits of cooking at Bongour, and give you all the details of the onboarding process. We will review your cooking and your kitchen, will organize your training (at no cost for you!), and will provide you with all manuals, materials and information necessary to start sharing your culinary creations at Bongour.

  • WHO DECIDES WHAT IS GOING TO BE OFFERED AT BONGOUR?

    Our cooks have 100% freedom to decide their menu.

  • WHAT TYPE OF FOOD SHOULD I OFFER?

    What you feel passionate about. Our only requirement is that it should taste amazing.

  • WHO DECIDES THE PRICE?

    Our cooks decide the price of their dishes.

    Please note that if you are cooking from home, the price of your meals should be just enough to cover the cost of the ingredients and compensate the time spent cooking them.

    If you are cooking from one of our kitchen incubators, then you have 100% freedom to decide the price you deem as fair for your culinary creations.

  • ONCE I'VE PUBLISHED MY DISH, WHAT HAPPENS THEN?

    We just need to validate it before it's visible to users - that is, to check that all the ingredients are listed properly, that the photos are all there, that your own profile has a photo etc. If there's anything that is not right, we'll contact you.

  • HOW OFTEN CAN I COOK AT BONGOUR?

    As often as you want. You can cook every hour, every day, or once a week. It is your decision.

    Every time you post a dish, you need to specify at which day and time you want us to pick up the orders, how many portions you want to offer, as well as how much time do you need to expedite the order (this is important for us to determine until when we will allow orders on your dish).

  • WHAT SERVICES DOES BONGOUR PROVIDE TO COOKS?

    The cooks at Bongour only need to worry about cooking. Bongour takes care of the rest.

    We will provide you with training, materials, packaging, technology, marketing, and everything necessary to start your culinary venture.

    We will Thanks to our partner AXA, Bongour will provide all of our cooks with liability insurance (we take care of the cost).

    Finally, Bongour will also help you with your branding, will promote you on social media, invite you to events, and be at your side whenever you need assistance.

  • DO I NEED TO PAY TO OFFER MEALS AT BONGOUR?

    There are no fixed fees. It cost you nothing to start your culinary journey at Bongour.

    Once you start to offer food via Bongour, we will charge a commission on every order you receive in the platform. If you receive no orders, you do not pay anything.

    With this variable fee, we will finance the services we offer to you: Set-up of virtual restaurant, cost of packaging, trainings, marketing/promotion on Social Media, insurance, and of course our delivery service and drivers.

  • HOW DOES THE DELIVERY WORK?

    For every order you receive, we will be there punctually to pick up the food from your kitchen at the indicated pick-up time, food which we will and deliver straight to the doorstep of your customer. Our drivers transport the food on bikes and especially designed transportation boxes to ensure we deliver your food warm and delicious.

  • WHERE DO I GET THE PACKAGING FROM?

    We got you covered. We will provide you with premium containers and lids to seal the dishes safely. We are able to purchase the packaging in larger quantities and obtain better prices.

  • HOW DO I GET REINBURSED FOR MY COOKING?

    We collect the money directly from the customer through our payments partner, a professional payment service provider. The payment service provider will take care of everything and transfer the money to your bank account, after having deducted Bongour’s commission.

  • HOW DO I GET FEEDBACK FROM MY CUSTOMERS?

    Every customer has the possibility to rate the meal they received and post comments/feedback in the designated section of your virtual restaurant.

  • HOW DO I ENSURE I AM IN COMPLIANCE WITH HEALTH AND SAFETY REGULATION?

    We at Bongour take food safety very seriously; in fact it is our guiding principle. We ensure at every step along the way that our cooks are in compliance with food safety regulation. Every cook undergoes a thorough vetting process, a mandatory training in food safety and kitchen hygiene with the local authorities, and additional training through experienced Bongour professionals.

    In addition, we support you to ensure that your kitchen is properly fitted and provides a non-hazardous environment where meals can be safely prepared. For this purpose we also provide a Bongour guidebook, describing the ideal way to prepare and handle food, and also including a check list of all necessary steps to start offering your food to the community.

  • WHAT HAPPENS IF A CUSTOMER SUFFERS FOOD POISONING?

    Safeguarding hygiene and food safety is our highest priority. For this, we've put in place a series of processes and guidelines to ensure the quality of meals served through Bongour. As we are an intermediary, the cooks are held responsible for any unlikely cases of food poisoning.

    However, there is nothing to be afraid of. We have a partnership with AXA, whereby an insurance policy protects all of our cooks and customers against any poisoning or food safety case related to the activity that our cooks perform at Bongour.

  • HOW DO YOU PROTECT MY PRIVACY?

    Your address information is only visible to us. Our users can only see the neighborhood where you leave. All your private date is safely stored by Bongour.

  • CAN I USE MY OWN SOCIAL MEDIA CHANNELS TO PROMOTE MY DISHES?

    Glad you bring this up… The more you promote yourself the better!

    Post your meals, share your virtual restaurant site, invite friends to like your Bongour site and to follow your signature dishes.

    Furthermore, please invite friends and family to join Bongour, we are welcome to grow our foodies as well as our cook community.

  • WHAT IF I HAVE MORE QUESTIONS AROUND BONGOUR?

    Just drop us an email to info@bongour.com. We will get back to you as quickly as possible and will address all your questions or concerns.

FOODIES FAQs

  • HOW DOES BONGOUR WORK?

    Bongour is the place to order authentic culinary masterpieces from the top cooks in your neighborhood.

    Using Bongour is very simple. Just browse through the available meals (or submit your wish), choose one of the available timeslots, go to checkout, and place your order.

    Bongour handles a myriad of payment methods, and will ensure that your food will arrive quickly and safely to your doorstep.

  • WHO IS PREPARING MY MEAL?

    The cooks on the Bongour platform are amateur and professional cooks looking forward to bring amazing culinary creations to the people around them.

    Most of our cooks are up-and-coming professional or semi-professional kitchen chefs, aiming to venture into the culinary scene, but we also have passionate people who just love to cook amazing and tasty meals.

    We only want the best. Our cooks have been carefully selected and vetted among hundreds of applicants, to ensure our food is of the highest quality standards.

    For more information about our cooks, we invite you to visit the virtual kitchens section of our website, where you will find detailed information about each cook, as well as their personal culinary stories.

  • DO I HAVE TO WORRY ABOUT FOOD SAFETY?

    We at Bongour take food safety very seriously; in fact it is our guiding principle. We ensure at every step along the way that our cooks are in compliance with food safety regulation. Every cook undergoes a thorough vetting process, including a visit in the kitchen, a food tasting session, mandatory training in food safety and kitchen hygiene with the local authorities, and additional training through experienced Bongour professionals.

    We also provide a comprehensive Bongour best practice guidebook, which is in line with official regulatory normatives for professional gastronomic facilities. In addition, every single Bongour cook is awarded a AXA liability insurance, which covers the cook and consequently also the customer against any unforeseen eventuality.

  • WHY ARE THERE TIMESLOTS TO CHOOSE FROM?

    As our cooks are artisans, our timeslots allow them to efficiently plan their order schedules.

  • WHEN ARE THE MEALS AVAILABLE?

    The delivery availability depends on each individual cook. For each dish, our cooks specify the timeslot where they will offer it, as well as the time they need to react to an order. If the cook specifies a short preparation time, then the meal will be available immediately, if the time specified for the cook is longer, then the meal will only be available for later timeslots.

  • WHEN IS BONGOUR LAUNCHING IN MY CITY?

    For the time being, we are planning to launch our pilot operations in Cologne, Germany in Q3/2017. We are planning to expand as quickly as possible into other major German and European cities.

    We are happy to open in any city/community with more than 20 registered cooks, so if you think you can organize the cooks in your city, please give us a shout. We will handsomely reward you.

    If not, please bear with us, as long as we are not in your city yet. We promise it is worth it!

  • CAN I ORDER SEVERAL DISHES FROM MORE THAN ONE COOK?

    Sure you can!

    Just keep into account that your order might come through more than 1 driver at different delivery times.

  • HOW DO I PAY FOR MY MEAL?

    On Bongour you can comfortably and securely pay with a myriad of online payment methods. Major credit cards, as well as direct debit and Paypal are accepted.

  • WHO DELIVERS MY ORDER?

    Bongour offers a full delivery service. We pick up your order from the cook and deliver it straight to your doorstep at the indicated delivery time.

    You can track your order in real time thanks to our “track your order” functionality.

  • WHAT IF I DON’T LIKE WHAT I ORDERED?

    In case you are not satisfied with your meal, you should do the following:

    1. Leave a meal review, specifying what was wrong with the meal. We need this in order to take decisions about the cook permanence in the platform.

    2. Send an email to customersvc@bongour.com, specifying your order number and describing your complaint. We will assess your complaint and provide you with a free voucher for your next order at Bongour.

  • CAN I PROVIDE COMMENTS AND RATINGS ABOUT MY ORDER EXPERIENCE?

    You can rate the quality of the meal you received, as well as provide comments or direct feedback to the cook who prepared your food.

    Honest feedback is welcome and for sure appreciated, but please be aware that we follow a strict code of conduct, specifically in the communication to the Bongour cooks.

    There is a zero-tolerance policy regarding insulting, racist, sexist, or any other form of demeaning and inadequate comments and we reserve the right to delete such comments and ban you from the platform.

  • CAN I BECOME A COOK ON BONGOUR AS WELL?

    We welcome everyone looking forward to offer amazing food at Bongour. If you are interested in being a cook at Bongour, please register your intention in our “become a cook” section. We will be in touch with you shortly.

    Also, let us know if you have friends or family who would love to be part of this exciting platform. We will give exciting rewards to people that help us to expand the network.

  • WHAT IF I HAVE MORE QUESTIONS AROUND BONGOUR?

    Just drop us a short note in our contact section, or send an mail to info@bongour.com. We will get back to you as quickly as possible and address all your questions or concerns.

Impressum

Bongour GmbH
Reuterstraße 16, 53113 Bonn
Email: info@bongour.com
Internet: www.bongour.com

Vertretungsberechtigter Geschäftsführer:
Christoph Merkelbach

Registernummer: HRB 22709
Registergericht: Amtsgericht Bonn

USt-IdNr.: DE311246645

REGISTER AS A COOK


Are you a top culinary talent? Would you like to sell your amazing food? Please give us your details below and we will contact you in 1 day to start your onboarding.

We’ve received your application!

We sent a confirmation mail to

We will contact you over the next days to initiate your Bongour journey!

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